Shipping policy
Shipping & Tracking Information
SkinAct®
At SkinAct, every order goes through a detailed fulfillment and quality-control process before shipping. Because we carry items ranging from small tools to large professional spa equipment, shipping methods and tracking updates vary based on the size of the order. Below is everything you need to know about how your order ships, how to track it, and what to expect during delivery.
Ground Parcel Shipping (FedEx, UPS, USPS)
Small packages are delivered directly to your residence or business via standard ground shipping. Tracking information is emailed to you once the shipping label is generated.
Understanding Tracking for Small Packages
If your tracking number does not show movement right away, this is completely normal. This simply means:
- Your order is still in our fulfillment and QC stage
- The carrier has not performed the first scan yet
- Tracking will update automatically once the package is scanned at the carrier’s facility
Before the first scan, you may see statuses like “Label Created,” “Pending,” or no movement. This does not mean your order is delayed.
Inspection on Arrival
Inspect the package upon arrival.
If the package is damaged:
- Note “Damaged” on the receipt or with the driver
- Refuse the package if possible
- Take clear photos
- Contact us immediately at 1-800-418-0830 or info@skinact.com